New, electronic service channels
A significant change in the travel agencies' role has also been brought about by travel sector e-business services, which have developed rapidly in recent years. To an increasing extent consumers are making the simplest reservations themselves.
Airlines are selling flight tickets direct to consumers, but many travel agencies, too, have developed their own Internet services in order to serve their customers. For the needs of corporate customers, the Finnair Group's travel agencies have created targeted extranet services that provide client companies with total travel management packages. Electronic tickets have promoted the spread of self-service among consumers and streamlined corporate travel processes. |