Systems improve processes
In the wake of structural change, there are many projects under way in travel agencies to improve the efficiency of processes. The Finnair Group's Amadeus Finland also acts as a systems supplier and integrator for travel agencies.
Work in travel agencies is being done with fewer personnel, creating a need to automate functions and data acquisition. The integrated operational control and reservation systems used by travel agencies, as well as links to electronic services used by customers, facilitate process management.
The Amadeus centralized ticket writing system is replacing the Finnair-developed Finnres system, which has been used for decades. The introduction of the Amadeus system will mean the standardization of domestic and international ticket production. Amadeus will also supply to rail and shipping traffic an Amanda system adapted for the Finnish market. The outsourcing of ticket writing to Amadeus is part of a cooperation agreement between Finnair and Amadeus which will generate for Finnair savings of several million euros. |