Reliability of flight operations
Reliability is an essential prerequisite for operating successfully in the airline industry. The air transport business, however, is exposed to various disruptive factors such as delays, bad weather and strikes. As well as their impact on operational and service quality, air traffic delays also increase costs. Finnair invests continually in the overall quality and punctuality of its operational activities.
A key role is played by the Operations Control department, which coordinates all decisions connected with flight operations. In order to enhance operations further, the Network Control Centre (NCC) began operating in late 2003 as part the Operations Control department. The NCC brings together all the critical parties for flight operations, thus enabling the most effective overall solutions to be implemented.
Finnair Technical's service punctuality and diverse expertise as well as its detailed specification of technical functions ensure the reliability of flight operations. Furthermore, in operational activities the contribution of partners and interest groups is essential. Finnair monitors the quality of external suppliers within the framework of standards specified in advance and through regulations prescribed for flight operations. Finnair was Europe's most punctual airline in 2003 Europe. |