Travel Services
The division consists of the Group's domestic and foreign travel agency operations as well as the operations of the reservations systems supplier Amadeus Finland Oy.
The turnover of the Travel Services division fell by 10.9 per cent to 87.4 million euros. The decline in turnover was due to the general weakness in demand, the lower price level of flight tickets and to the fact that Finnair followed the example of many other airlines and discontinued the payment of commission fees. As a result of adaptation measures, the division's operating result remained positive at 3.5 million euros (3.5 million).
During the latter part of the year, after commission fees were discontinued, the charging of service and transaction fees from customers became established in line with general international practice. At the same time the travel agencies have developed new additional services and have invested in centralized service centre operations. |